Support

If you have any questions or problems, please contact us:

• By email: support@brevetcard.com
• By Facebook Messenger: http://facebook.com/brevetcard

If you write about a ride, tell us the event and the date - it is the quickest way for us to find your card.

Before you write

• The mobile app user guide walks through registering for an event, checking in at a control, and what the screens mean.
• The News page says what changed in the latest app versions - if something moved, it is usually there.

Your account

• Signing up: riders and organizers sign up from the Sign up page.
• Forgotten password: reset it on the password reset page, or use the app's Forgot password link.
• Deleting your account: see the options below.

Delete your account and data

You can delete your BrevetCard account from the app: open Profile, choose Delete account, and confirm the request.

If you have uninstalled the app or cannot sign in, email support@brevetcard.com from the email address registered to your account with the subject Delete my BrevetCard account. We will reply if we need to verify the request. Never send us your password.

Deleting the account removes or anonymizes the personal data associated with it. Rides you have already finished remain in the event results without your name. Information that must be retained for security, fraud prevention, accounting, or another legal obligation may be kept only for the required period.

Delete individual data without closing your account

You can delete an On the Road post you created from the post menu in the app. Deleting the post also removes its stored photo, comments, reactions, and reports. To request deletion of other personal data without closing your account, email support@brevetcard.com from your registered email address with the subject Delete my BrevetCard data and describe what you want removed. We may need to verify your request. Information that must be retained for security, fraud prevention, accounting, or another legal obligation may be kept only for the required period.

For organizers

Events are created and run in the console at adminapp.brevetcard.com. The Organizer page describes what it does, and the same email address above reaches us about billing, invoices and anything an event needs.